FAQs

Frequently Asked Questions (FAQs)
Q1: What products does Zenva sell?
Answer: Zenva is a premium home decor brand specializing in modern Gold Leaf Wall Art, framed canvas pieces, and luxury Table Organizers. Our collection is designed to bring a sophisticated, contemporary aesthetic to any living or working space.

Q2: How long will it take to receive my order?
Answer: We process and ship all orders via FedEx to ensure safe and timely delivery.

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1–2 Business Days (Monday – Friday).
  • Transit Time: 4–6 Business Days (Monday – Friday).
  • Total Delivery Time: 5–8 Business Days.

Q3: What are Zenva’s shipping fees?
Answer: We provide Free Shipping on all orders across the United States. There are no hidden costs or restocking fees at checkout.

Q4: Can I cancel my order?
Answer: You may request a cancellation within 24 hours of placing your order. Please email us at support@zenva.shop immediately. If the order has already been processed or handed over to FedEx, you will need to follow our standard 30-day return process once the item arrives.

Q5: What is your return policy?
Answer: We offer a 30-Day Return Window from the date of delivery. To qualify for a return, the item must be unused, in its original condition, and in its original packaging.

Note: Per our policy, the customer is responsible for the return shipping label and costs.

Q6: When will I get my refund?
Answer: Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within 7 business days and credited back to your original payment method.

Q7: Which payment methods do you accept?
Answer: We offer secure checkout through Shopify Payments. We accept:

  • American Express (AMEX),
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay (G Pay)
  • Mastercard
  • Shop Pay
  • Visa

All transactions are processed in USD ($).

Q8: How do I track my order?
Answer: As soon as your order is dispatched, you will receive a shipping confirmation email containing your FedEx tracking number. You can use this number on the FedEx website to see real-time updates on your delivery.

Q9: How can I contact customer support?
Answer: