FAQs

Frequently Asked Questions (FAQs)

Q1: What products does Zenva sell?

Answer: Zenva is a premium home decor brand specializing in modern Wall Arts and luxury Table Organizers. Our collection is designed to bring a sophisticated, contemporary aesthetic to your living or working space.

Q2: How long will it take to receive my order?

Answer: We process and ship all orders via FedEx.

  • Order Cut-Off Time: 5:00 PM (GMT).
  • Handling Time: 1–2 Business Days (Monday – Friday).
  • Transit Time: 4–6 Business Days (Monday – Friday).
  • Total Delivery Time: 5–8 Business Days.

Q3: What are Zenva’s shipping fees?

Answer: We provide Free Shipping on all orders across the United States. There are no hidden costs or restocking fees at checkout.

Q4: Can I cancel my order?

Answer: You may request a cancellation within 12 hours of placing your order or before the order has been processed. Please email us at support@zenva.shop immediately. Once an order is shipped, you must follow our standard 30-day return process.

Q5: What is your return policy?

Answer: We offer a 30-Day Return Window from the date of delivery. To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Please note that the customer is responsible for the return shipping costs.

Q6: When will I get my refund?

Answer: Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed within 7 business days and credited back to your original payment method (Stripe).

Q7: Which payment methods do you accept?

Answer: We offer secure checkout via Stripe. We accept: Visa, Mastercard, American Express (AMEX), JCB, Discover, Diners Club, Apple Pay, Google Pay. All transactions are processed in USD.

Q8: How do I track my order?

Answer: Once dispatched, you will receive a shipping confirmation email containing your FedEx tracking number. You can use this number on the FedEx website for real-time updates.

Q9: How can I contact customer support?
Answer: